In order to serve our clients the best, when you have a scheduled appointment time, that time is reserved for you and only you. We ask that you respect our time as much as we respect yours.


24 hours noticed is required to cancel an appointment. This allows the opportunity for someone else to schedule an appointment in your spot. If you do not give 24 hours notice you may be charged 50% of your scheduled appointment. This amount must be paid before you can schedule your next appointment.


If you forget or decide to forgo your appointment for whatever reason, you will be considered a “no show.” You will be charged 100% of your missed appointment. This must be paid before you can schedule your next appointment.


If you arrive late, your session may be shortened to accommodate others whose appointments follow yours. Depending on the amount of time you are late, your appointment may have to be rescheduled all together. Regardless of the length of the treatment actually given, you will be responsible for the full amount of the session, as that spot was reserved for you. Please plan accordingly and arrive on time.


If you, or a member of your household, has an infections or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients

As a courtesy, our computer system sends out reminder emails and texts. You will receive an email as soon as the appointment is made and one 2 days before your appointment. You will also receive a reminder text 1 hour prior to your appointment.

*We reserve the right to refuse service to anyone based on cancellation and no-show history.